GENERAL

Who is SlideFinancial?

SSlideFinancial.com is a Canadian lender helping clients with short-term financing solutions. We offer a secure, confidential, and professional service. Our experienced team of highly qualified customer service representatives are available to offer you support throughout the entire loan application process. We help Canadians find a short-term loan between $1000 and $2,500

How to apply? 

Applying for a loan is easy! Click ‘apply’ to get started and follow the simple application process.

For more questions about how to apply see the Application process

Operating Hours and Holidays!  

We accept applications 24/7. Click the Apply button to begin. Our customer support is available Monday to Friday from 8 AM EST to 6 PM EST.  Or you can email us at applications@slidefinancial.com 

For existing customers, you can log in to the account service portal to manage your existing loan. 

Are you available in my province? 

We operate in every province except Manitoba. 

What is your mailing address? 

You can reach us by mail at info@slidefinancial.com

Do you accept people with bad credit? 

Yes, we will consider all applications, even if you have a bad credit history. 

Do you do a credit check? 

No, there are no credit checks with Slide Financial.

LOAN REPAYMENT 

How do I make payments? 

We will debit your bank account, as mentioned in your loan agreement.  

What is my current loan balance? 

You can log into the account service portal to view your current loan balance. However, please note that there might be payments that have not yet been processed. To confirm your balance to pay off your loan please email payments@slidefinancial.com

When are my payments due? 

The fastest way to find details of your next payment due date is to log into the Slide Financial account service portal. There, you can view when your next scheduled payment date is, as well as the amount of your payment(s). You can also download a copy of your most recent loan agreement to review, which will include the details about your payment schedule.

The payment has not been debited from my bank account yet. 

When it comes to debiting your account, the process can sometimes be longer with some banks. The major banks are fast, but some of the smaller institutions can take more time to process a payment or a deposit. If you do not see the debit in your account in the morning, please wait until the afternoon to see if it is processed. If the day after you still don’t see the payment, please send us an email to payments@slidefinancial.com

I am a customer, when can I get a new loan?

You are eligible to apply for a new loan when you have either: 1 payment remaining on your current loan or you have fully paid off your loan. In both cases, you will receive an automated email and a text advising that you have pre-qualified for a new loan. If you have not received any notification, please email us at renewals@slidefinancial.com

Can I repay by credit card?

At Slide Financial we are only able to accept debit card payments. Some restrictions may apply.

Can I pay off my loan early? 

Yes, it is possible to pay off your loan early without a penalty. Please email us at payments@slidefinancial.com with any preferred payment date and the method you have. We accept email money transfers or we are able to debit your bank account on file.

My employer changed my pay dates, can I change my loan payment frequency/dates?  

Yes, if your employer has changed your payroll dates you just need to contact us to change your loan payment frequency/dates. Please email payments@slidefinancial.com at least 3 business days before your next payment is due with your new payment frequency/dates. We will schedule future loan payments to match your new payroll dates.

I have a new bank account, how do I advise you? 

If your loan payment needs to be taken from a new bank account, please contact us at payments@slidefinancial.com, and include a clear image of your new VOID cheque or a signed bank pre-authorized debit agreement (PAD). This information needs to be received at least 2 business days prior to your next payment date.

My loan payment was debited on the wrong day. 

Sometimes mistakes happen. If this happens to you, please verify your loan agreement by logging into the account service portal and verify your payment schedule contained in your loan agreement. If there is a mistake on this, please email us with a detailed explanation at payments@slidefinancial.com. Our customer service team will work with you to solve this matter.

MY SlideFinancial ACCOUNT  

How do I log in? 

To log into your account for the first time we will need you to provide your cell phone number along with your email address. Once those items are submitted, we will send a one-time activation code by SMS or email to enable access to your account by login. You can find the login option at the top of the website.

What information is available in my Slide Financial account?  

After you have logged into the customer portal you will be able to;

  • review and sign your contract
  • retrieve a copy of your loan agreement
  • view your payment schedule
  • view your current loan balance
  • view upcoming loan payment amount

At the top of the website, you will see the link to login. Click the link and provide your details on the next screen so you may access your account.

How do I change my email address?

Please contact us at ( info@slidefinancial.com ) and provide your new email address to us, including both your full name and old email address so that we can update your file.

How do I update my phone number?

Please contact us by email at ( info@slidefinancial.com ) and include both your old and new phone numbers as well as your full name. Once the update is complete on our end, we will notify you by email.

Update my address

Please contact us by email at ( info@slidefinancial.com ) and include both your old and new address. As well as your full name. Once we have updated the info on our end, we will notify you by email.

Copy of my contract

You can log into your account at the customer portal. At the top of the website, you will see the link to log in. Here you can view and download your loan contract and payment schedule

I want to unsubscribe from emails

If you wish to unsubscribe from our promotional emails that you previously agreed to, you can unsubscribe at any time you choose. Simply click on the ‘unsubscribe’ link at the bottom of the promotional email received and follow the instructions. Once you have unsubscribed, we will no longer be able to send you an email. Some of these messages may include payment reminders, new loan invitations and special offers. You may still receive promotional emails from us for 5-10 days after you have unsubscribed.

I want to unsubscribe from SMS/Text Messages.

If you would like to unsubscribe from SMS/Text Messages simply reply STOP to one of our messages. Once you have unsubscribed, we will no longer be able to send you an SMS/Text Message. Some of these messages may include payment reminders, new loan invitations and special offers. You may still receive promotional SMS/Text Messages from us for 5-10 days after you unsubscribe.

Contact Us   

Best way to reach us? 

The easiest way to reach our customer support team is to send us an email via this form

Loan Application   

What are the minimum requirements to apply? 

  • Must be at least 18 years old and 19 in XXXX.   
  • Must be a Canadian citizen or a permanent resident. Residents of Manitoba are not eligible.  
  • Must have a net income of at least $1200 per month deposited into your bank account.  
  • Must have a Canadian bank account that has been open for at least 90 days with access to online banking.  
  • Must have a valid mobile phone number, physical address within Canada, and an email address.  
  • Must provide access to your bank account with our secure instant bank verification partners.  

What loan amounts do you offer? 

The minimum loan amount is $1000 and the maximum loan amount available is $2,500.

Through the information provided in your application we analyze the details and provide you with a loan amount available to you. If you have successfully paid off previous loans with us in the past, our system will take that into consideration as well. Please keep in mind that our Customer Experience Agents cannot guarantee a specific amount as it is an automated system that makes the decision. We pride ourselves on being responsible lenders, so we do not lend more than what your repayment capacity might allow. This is to help ensure that you don’t fall into a debt cycle or similar situation.

What types of income are accepted?  

We accept income from:  

Employment, Government Benefit Programs (e.g. ODSP, CNEEST, FSST, WSIB, OAS, CPP, QPP, Pension, EI). The income must be deposited directly into your bank account to work with our loan process. 

Can I apply over the phone?  

No, for security and privacy concerns and to ensure the accuracy of your information, we are unable to take applications over the phone. All applications must be completed on our secure application form. The process is fast and easy.  

Is there an application fee?  

There are no costs to complete an application. Filling out an application does not commit you to taking out a loan. If you are approved, the terms of the loan are fully explained before the loan origination process.    

How long does it take to complete an application?  

Typically, in just a few minutes for most. Our online loan application is quick, easy and can be completed 24/7 when convenient for you. Almost immediately after completing the application, you will receive a response by email and/or text message with the next steps.  If an email does not reach your inbox, please check your SPAM or JUNK folders. 

What are the interest rates?

The interest rates on installment loans with the lenders in our network are between 22% and 36%.

What documents/information are required?  

Typically, no documents are required. Our application and approval processes are fully automated. You must have a Canadian bank account that has been open for at least 3 months with access to online banking. Our easy application form will ask basic questions for identity and income verification purposes.  In some cases, additional information and/or documents may be required to verify and protect your identity.  

Can I get a higher amount on my next loan?  

It is not guaranteed that you will be approved for a higher loan amount on your next loan. Your loan approval limit is calculated by our system which takes into consideration your salary, spending habits, other loan payments, just to name a few. Repaying your loan on time can help to be eligible for an increase in your future loan amount.

Receiving Funds 

How will I receive my funds?  

Funds can be received in two ways. Direct Deposit or E-mail money transfer.  

When will I receive my funds?

If your funds have been sent via Direct Deposit, they will be received the following business day. If they are sent via EMail money transfer, they will typically be available within a few hours.

I did not receive my Email Money Transfer, what do I do?

If you have already enabled the auto-deposit feature with your bank, the funds will already be deposited directly into your bank account.

If you do not have auto-deposit enabled, please check your email. We have sent instructions and the password required to receive the funds.

If you have not received these instructions, please contact us by email at payments@slidefinancial.com and write “EMT Not Received” in the subject line.

What is the difference between e-transfer and direct deposit?

E-Transfers are email money transfers that are sent to your email address. Once you receive the email in your mailbox, you have to follow a link to the email to manually deposit the money into your bank account. If you have already set up the auto-deposit feature, this step will be done automatically.

Alternatively, direct deposits are deposited directly into your bank account. Your money will be automatically deposited into the bank account mentioned in your loan agreement and your funds will be available the next business day.

What is the password for the Email Money Transfer?

The password will be created and then sent to your email address on file.

You sent the Email Money Transfer to the wrong bank account?

With an Email Money Transfer, we are not able to choose the bank account where the funds are deposited. That is selected by you. If there is an error in the deposit, please contact your financial institution.

The payment date(s) on my contract is not correct, what should I do? 

The payment schedule of your loan is designed to match your pay date schedule. If your contract does not match your scheduled pay dates, please email us at applications@slidefinancial.com with the correct payment date(s).  We may need to send you a new contract to sign once the correction(s) are made. 

I was pre-approved, how long will it take to receive a response? 

Once an application and the instant banking verification are completed, you should have a response within approximately 1 hour.

Why was I approved for less than I requested?  Or Can I get a higher amount

We will always try to approve your application for the amount that you requested. Having a responsible lending policy means that we will not lend more than your repayment capacity allows. Your repayment capacity is analyzed by our system and takes many factors into consideration including total income, spending habits, other loan obligations. Please note that our Customer Service Agents are not able to modify the amount of your loan request.

The payment date(s) on my contract are not correct, what should I do?

The payment schedule of your loan is designed to match your pay date schedule. If your contract does not match your scheduled pay dates, please email us at applications@slidefinancial.com with the correct payment date(s). We may need to send you a new contract to sign once the correction(s) are made.

FAQs

Loan Approval, Reapplying, Missed Payment.

4 – Can I start repaying later? 

5 – I can’t sign my contract 

6 – You have the wrong bank account number

7 – Why was I declined?

Payments

Can I move a loan payment?

Yes, if you are unable to make a payment, please make sure to email, call or text us at least 2 business days before the scheduled payment date you are looking to move. There will be a fee for moving any payment of between $25 – $50.   Nonetheless, we suggest doing your best to maintain enough funds in your account on your scheduled payment due dates in order to avoid the additional fees a missed payment can generate. Unfortunately, we are unable to move the first payment of your loan.

Returning Customer  

When can I re-apply? 

You can apply for a new loan when: 

A) After your last payment is successfully debited from your bank account or;  

B) After your second to last payment was successfully debited from your bank account;  

C) Once we have successfully deposited your EMT you sent to become eligible to reapply. 

Can I pay off my loan early? 

Yes. You can pay off early in advance of the payment schedule you agreed to in your contract. There are no early payoff fees or penalties.  

Missed Payment

I wish to contact you to make a payment arrangement.

If you have missed a payment for any reason and would like to contact one of our account managers to help you get your account back in good standing, please call them at 1-888-696-9696. Our Managers are aware that you may be going through some rough patches, and we are here to work with you, not against you. To contact them by email to request a callback, please send to payments@slidefinancial.com

Why have I been charged an NSF fee? 

If a payment is returned to us by your bank for any reason (insufficient funds, stop payment or account frozen…) we will charge you a $40 NSF fee. It is important to note, that your bank may also be charging you an NSF fee.

My payment has bounced/returned, what do I do?  

If you have had a payment returned for any reason and want to make sure your account stays in good standing, please call one of our customer service agents. They will always work with you to find the best options so you can repay your loan easily and help you get your account back into good standing.  To contact one them by email, please send to payments@slidefinancial.com

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